Support

Frequently asked questions

Answers to the questions clubs, tournament organisers, players and platform partners ask about LedsCount — grouped by topic. If your question isn’t here, get in touch and we’ll answer it directly (and probably add it below).

Contents

About LedsCount

What is LedsCount?

LedsCount is a hardware and software company that builds LED scoreboards, a self-service touchscreen, 4K live-streaming cameras and a player call-up pager system for padel, tennis and pickleball clubs and tournaments. The products share one platform at app.ledscount.com and a partner API that connects to tournament and league software.

Where is LedsCount based?

LedsCount Electronics FZCO is registered in the IFZA Business Park, Dubai Silicon Oasis (UAE), with its operations and workshop on the Costa del Sol in Coín, Málaga (Spain). Most of the hardware in the field is deployed at clubs and tournaments across Spain and the Benelux.

What sports does LedsCount support?

Padel is the primary focus. The scoreboards and companion app also support all major international formats for tennis and pickleball. The scoring engine understands short formats (Americano, Mexicano, Rey de Pista, Mixin) and the current FIP tournament formats.

Is LedsCount a hardware company or a software company?

Both. The scoreboards, pagers and camera kit are proprietary hardware, and the platform at app.ledscount.com, the companion app, the Chrome extension and the partner API are all built in-house. A club buying a LedsCount product buys the whole stack — hardware, cloud, integrations, updates.

How do I contact LedsCount?

Email info@ledscount.com or use the contact form on the homepage. For distributor and reseller enquiries, or partner-platform integrations, mention that in the first message and it will be routed accordingly.

LedsCount Go — the standalone scoreboard

What is LedsCount Go?

LedsCount Go is a standalone LED scoreboard designed to sit under the net of a padel court. It ships with two wearable RF remotes (one red, one blue), a 10,000 mAh powerbank, and a companion app for iOS and Android for setup. No backend, no subscription, no Wi-Fi required to operate.

Who is LedsCount Go for?

Padel enthusiasts who want a real scoreboard on the courts they play on — no referee, no arguments, no mental load tracking the score. It is a per-player or per-social-group product, not a club-management product.

What's in the box?

One dual-sided LED scoreboard in an extruded aluminium enclosure, two wearable RF remotes (red and blue), one 10,000 mAh powerbank, and a printed quick-start card. The companion app is a free download.

What scoring formats does Go support?

All major international scoring formats for padel, tennis and pickleball, including short-format variants for social play (Americano, Mexicano, Rey de Pista, Mixin) and the current FIP tournament formats.

Does LedsCount Go need Wi-Fi, an app or a subscription?

No to all three during play. The companion app is used once for setup (format, brightness, remote pairing). After that the scoreboard runs standalone from the powerbank, with the RF remotes talking to it directly over 433 MHz. No subscription applies.

How long does the battery last?

Roughly 10–12 hours indoors and 5–6 hours outdoors from the included 10,000 mAh powerbank, depending on ambient light (which drives the auto-brightness sensor on each face). The RF remote's coin-cell batteries last around two years of daily club use.

How does the wearable RF remote work?

Each team gets one remote (red or blue) that a player carries in a pocket or clips to a waistband. The winning team's player presses the button after each point; the scoreboard receives it over 433 MHz within a few hundred milliseconds, updates both faces, and beeps to confirm. Longer press reverts the last point.

How much does LedsCount Go cost?

€275 ex VAT, complete with both remotes and the powerbank. Prices are for hardware only; there is no subscription.

LedsCount Pro — the connected scoreboard

What is LedsCount Pro?

LedsCount Pro is the LedsCount Go with Wi-Fi built in. Same scoreboard hardware, same wearable RF remotes, plus a live connection to the LedsCount platform so every score change is pushed to the cloud in real time.

How is Pro different from Go?

Physically identical except for the Wi-Fi radio and the club/tournament-facing red styling. Functionally, Pro adds cloud connectivity — live scores land on the platform, TV mode, tournament software, spectator screens and WhatsApp shares without anyone touching a phone at courtside. Go stays standalone.

Does Pro require a Touch or additional hardware?

No. Pro works with just its two wearable RF remotes exactly like Go. Adding a LedsCount Touch is optional and gives players a self-service interface at the court (change format, edit names, start a live stream) without calling staff.

Does Pro need Wi-Fi at the court?

Yes. Pro uses club Wi-Fi to push live scores to the platform. If the connection drops, the scoreboard keeps working locally — scores are queued and pushed once Wi-Fi returns.

Where do live scores go from a Pro?

To the LedsCount platform (app.ledscount.com) in real time, and from there to whatever surfaces the club has enabled: the courts dashboard, TV mode for spectators, WhatsApp share links, the club website via the LedsCount Chrome extension, and any tournament platform integrated via the partner API (currently Xporty and Vola).

How much does LedsCount Pro cost?

€450 ex VAT.

LedsCount Touch — the self-service touchscreen

What is LedsCount Touch?

LedsCount Touch is a wall-mounted touchscreen paired with a LedsCount Pro scoreboard over Bluetooth. It gives players a self-service interface at the court to change match format, edit player names, or start a live stream — without having to call a member of staff.

Does Touch work with a LedsCount Go, or only Pro?

Touch is designed to pair with a LedsCount Pro. Pro provides the Wi-Fi radio and the live connection to the platform that Touch orchestrates. Touch alone with a standalone Go gets you the on-court UI but not the cloud features.

What can players do from the Touch?

Switch scoring format between matches, edit or swap player names, and start or stop a live stream from the Touch — all self-service, no staff involvement. The scoreboard remains the source of truth; Touch is the control surface.

How is Touch installed?

Wall-mounted at the court entrance. A single 24V cable powers both the Touch and the connected Pro scoreboard, so one install per court covers everything.

How much does LedsCount Touch cost?

€225 ex VAT. Included in the LedsCount Pro club setup.

LedsCount Stream — live streaming with live score

What is LedsCount Stream?

A 4K broadcast camera kit with the live score baked directly into the video feed. It pushes RTMP to your own YouTube channel, auto-starts on match start and auto-stops on match end. No operator, no post-production, no graphics workstation.

Where does the stream go?

To your own YouTube channel. LedsCount does not host or intermediate the video — you keep ownership of the broadcast and the monetisation. Other RTMP-compatible destinations (Twitch, Facebook Live) can be configured on request.

Does the live score appear on the video?

Yes. The score, player names and serve indicator are rendered as an overlay directly into the video by a small local encoder that reads the score from the paired scoreboard. Sponsor logos can rotate on every point and side-change.

Do I need internet at every court to stream?

Yes — wired internet at each Stream camera location is the club's responsibility. Wireless internet is technically possible but the packet-loss profile of Wi-Fi under load will visibly degrade the broadcast. Wired is strongly recommended.

How much does LedsCount Stream cost?

€595 ex VAT for the camera kit per court. The overlay + streaming logic runs on a small local encoder included in the price.

Can the score be added to a stream retroactively?

For an archive recording, yes — the point events are all timestamped, so an overlay can be applied afterwards. For a live stream the value is being live, and the score has to be on the video at the moment the point ends. That requires the scoreboard-to-encoder path — see the Insights article "Why a Padel Live Stream Doesn't Work Without a Scoreboard".

LedsCount Pager — player call-up

What is the LedsCount Pager system?

A player call-up system for tournaments: players check in at the referee desk, get handed a physical pager (like the ones restaurants use), and are called back to the desk from the tournament software with one click. The pager buzzes and lights up wherever the player is — watching another match, sitting at the bar, walking around the venue.

How does it work at a tournament?

The referee desk assigns a pager to each match's players. The tournament software (Xporty, Vola) triggers the call via LedsCount's partner API when the court is ready. A single Base Station covers ~12 courts in parallel over 1-way 433 MHz RF; range easily covers venues with restaurants and terraces adjacent.

What's included in the standard pager kit?

20 pagers, one charging station, and one Base Station (RFID reader + radio transmitter). The Base Station is bought once per venue; pager kits can be added later as the tournament scales.

Which tournament platforms is the pager integrated with?

Live integrations with Xporty and Vola over the LedsCount partner API. Additional platforms are onboarded on a rolling basis; the pager-call message is a small addition to the same WebSocket surface partners already use for scores.

How much does the LedsCount Pager kit cost?

€750 ex VAT for the standard kit (20 pagers + charging station + Base Station). A Starter Kit doubles the pager count for €1,250. Expansion packs of 20 pagers + charger are €500 each and require an existing Base Station at the venue.

Can we scale up the pager system later?

Yes. The Base Station is one-per-venue and permanent; you buy additional pager packs (20 pagers + charging station, €500 each) as tournament size grows. Any pager works with any Base Station at that venue.

The LedsCount platform (app.ledscount.com)

What is the LedsCount platform?

app.ledscount.com is the browser-based dashboard that clubs use to run their LedsCount hardware. One row per court, live state, one click to control live-score, live-stream, pager call, brightness, sound and the public spectator display.

Do I need the platform to use a LedsCount scoreboard?

Only if the scoreboard is a LedsCount Pro (which pushes live scores to the platform) or you want centralised control across multiple courts. A standalone LedsCount Go plays with just its remotes and the companion app; no platform account required.

What can club admins do on the platform?

Live monitoring of every court, per-match toggles (live score, live stream, pager call, brightness), match editor for players and format, tournament view with brackets, TV mode for spectator screens, admin logs, and OTA firmware updates pushed to every scoreboard on the network.

What is TV mode?

A public spectator view at app.ledscount.com/tvmode — a court grid with QR codes and per-court WhatsApp share links, designed to run on a TV at the bar or reception. Anyone at the venue can scan a court's QR to follow that match on their phone.

Is the platform included with the hardware, or a separate subscription?

The platform is included for hardware customers — no separate SaaS fee. Firmware updates, integrations with tournament partners, and platform features are delivered continuously as the product evolves.

Partner API and integrations

What is the LedsCount partner API?

A WebSocket API that tournament, league and booking platforms use to start matches on LedsCount hardware and receive live score events back — closing the loop between the software and the physical court without anyone typing a score into a form.

Which tournament platforms are integrated today?

Xporty and Vola are live in production. Additional partners are onboarded on a rolling basis; the API surface is small (start match, receive live score, close match, pager call), so a partner integration typically takes about two weeks on the partner side.

Can any tournament platform integrate?

Yes. The API is open to any tournament, league or booking platform whose users have LedsCount scoreboards on court. Documentation and an interactive sandbox live at app.ledscount.com/api-sandbox.

Does the partner API cost anything?

No. The API is free for partners. The commercial relationship is between LedsCount and the club that owns the hardware. LedsCount ships a loaner scoreboard to the partner for the duration of the integration work.

Where are the partner API docs?

The WebSocket reference and interactive sandbox are both at https://app.ledscount.com/api-sandbox. One URL for two audiences — developers who want the message shape, and product managers who want to click through the flow.

What does the platform get out of the integration?

Live match state during play (score, serve, current game), timestamped point-by-point events for rankings and analytics, zero-typing match closure back into the platform's database, rotation automation for short formats, and unified pager call-up. The platform stops maintaining a data-entry loop that never fit the tempo of the sport.

Scoring, remotes and accuracy

How does scoring work on a LedsCount scoreboard?

Each team wears a wearable RF remote (red or blue). The winning team's player presses their remote after each point. The scoreboard receives the RF packet within a few hundred milliseconds, updates both faces of the display, and beeps to confirm the change to all four players — even the two who were not looking at the board.

How many scoring formats does the scoreboard support?

All major international formats for padel, tennis and pickleball. This includes short-format variants for social play (Americano, Mexicano, Rey de Pista, Mixin), FIP tournament formats, standard 3-set with tiebreak, no-ad scoring, and everything in between.

Are Americano and Mexicano formats supported?

Yes. Both are covered directly, as are Rey de Pista and Mixin. When the scoreboard is used with a partner-integrated platform (Xporty, Vola), the rotation and score-close-on-round-end are automated across every court simultaneously.

Are FIP tournament formats supported?

Yes. The current FIP scoring formats are supported and updated as the FIP publishes new ones. Because the format is data-driven rather than compiled into the firmware, new formats can be pushed over the air.

What if a player enters the wrong score?

A longer press on the remote reverts the last point. The audible beep on every score change is what surfaces the mistake immediately — the moment the scoreboard beeps at the wrong time, someone objects within a second, while the point is still fresh and correctable. Silent scoring systems accumulate silent errors; the beep is the accountability signal.

What frequency do the remotes use? Bluetooth?

One-way 433 MHz RF, not Bluetooth. Bluetooth requires a persistent paired connection, which is a genuinely hostile environment on a padel court (glass, mesh, moving bodies), and drops silently mid-match. 433 MHz is stateless — the remote shouts an ID and the scoreboard listens — so there is nothing to drop, nothing to pair, nothing to charge above the two-year coin-cell interval.

How accurate is LedsCount scoring?

100% by construction, because the score is entered by the four people who just witnessed the point. It is not inferred from a camera or a model. The audible beep confirms the change to all four players simultaneously, so an error is caught in the same rally.

Installation, power and maintenance

How is a LedsCount scoreboard installed on a padel court?

Under the net — the one position on a padel court that is equidistant from all four players and blocked from none of them, and where no player runs into. The scoreboard is dual-sided, so both teams read the same number at the same time. Straps or a compact bracket hold it to the net post.

Does a LedsCount scoreboard need mains power at the court?

For Go: no — it runs from the included 10,000 mAh powerbank. For Pro: same for standalone use; when paired with a LedsCount Touch, a single 24V cable powers both. No 230V mains required at the display position.

Does the scoreboard work outdoors in direct sunlight?

Yes. It uses LED dot-matrix (emissive) rather than LCD (backlit-fighting-the-sun), so sunlight readability comes almost for free. Each face has its own lux sensor and drives brightness independently — the sunny side and the shaded side of the net stay readable simultaneously, which a single global brightness setting cannot do.

How often does the remote need charging?

Never. The remote transmits only when the button is pressed — no idle listening, no pairing, no advertising. A pair of coin cells lasts approximately two years of daily club use on a Spanish court running seven hours a day.

Is the scoreboard weatherproof?

Yes. The extruded aluminium enclosure is weather-sealed for outdoor court use, with anti-reflective front and rated for typical Spanish summer and Central European winter temperature ranges. Salt air and synthetic-court dust are accounted for in the design.

Pricing and ordering

Are the listed prices ex VAT or inclusive?

All prices on the site are ex VAT. VAT is applied at invoicing according to the customer's location and VAT status (0% reverse-charge for EU business VAT numbers, 0% export for outside the EU, Spanish IVA otherwise). Full detail in the Terms and Conditions.

Is there a monthly subscription?

No monthly SaaS fee for the platform or the partner integrations — they are included with the hardware purchase. Subscriptions apply only to Stream service tiers and are disclosed in the applicable quote.

Do you ship internationally?

Yes. Most deliveries today are within Spain and the Benelux, with rolling expansion. Shipping is EXW or FCA per the Quote (Incoterms), and customs handling is the customer's responsibility for shipments outside the EU.

Can I test a LedsCount scoreboard before ordering?

For clubs and tournaments: yes — LedsCount will ship a loaner unit to trial at your venue during a specific event. For platform partners: a loaner is shipped for the duration of the integration work. Contact info@ledscount.com to arrange.

Do you offer bulk or multi-club pricing?

Yes. Pricing for federations, chains and larger clubs (five or more courts) is quoted on request. The commercial model favours full-club coverage over per-court trials because scoring only works when every court has one — an argument spelled out in the "Scoring as a Service" Insight.

Compared to alternatives

Why not use a smartphone app for scoring?

The score lives on one player's phone, which the other three cannot see. That fails the fundamental requirement — the score must be visible to all four players continuously. It also fails the input requirement, because the phone is in the bag and asking a player to fetch it after every point costs a walk that will not happen. Detailed argument in the "Scoring on your own device" Insight.

Why not use a smartwatch for scoring?

Same visibility problem, worse ownership problem. The watch is on one player's wrist, the other three cannot see it, and that player becomes the de facto umpire — the exact situation the scoring system was meant to prevent. Detailed in the same Insight.

Why not use an AI camera to score matches automatically?

AI camera systems are strong at highlights, movement analytics and streaming. For scoring specifically the tolerance for error is zero and current computer-vision figures land around 95% per event — which in scoring propagates instead of averaging. And a camera does not remove the need for a scoreboard, because the four players still need to see the current score somewhere. Detailed in the "Scoring as a Service" Insight.

How does LedsCount compare to a traditional flip scoreboard?

A flip board gets visibility right — everyone can see it. It fails on updating: it sits outside the court fence (because nothing with a footprint can be inside the court), which means players walk to it, which means it gets updated at the changeover every two games rather than every point. That is the wrong resolution for padel disagreements, which are almost always about points, not games.

Do I still need a scoreboard if I stream matches?

More so, in fact. A live stream without a live-score overlay is a security camera pointed at a court — the viewer cannot follow the match. And the score has to come from a scoring system, because reading it from the camera is a fragile and unnecessary translation step when the scoreboard could simply send it. Detailed in the "Why a Padel Live Stream Doesn't Work Without a Scoreboard" Insight.

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